I brought in a brand new ski jacket that I was having trouble zipping, and although the person helping was able to zip it very easily she actually showed me how this style of zipper was constructed differently than others (never even occurred to me that there were different zipper constructions!!).
I have dexterity challenges and needed a coat that I can zip easily, so she showed me some coats and I found one that worked better for me. It was wonderfully easy and I will absolutely go back there again for outdoor equipment!
Many thanks for no hassle, a fair exchange and a great new coat I can actually zip up!!!